Refund / Money-Back Policy

At InfinityPulse, we strive to provide reliable and high-quality hosting services.

Per our Terms of Service, we do not offer a general money-back guarantee. We recommend that new users start with a monthly plan if they wish to try our services before committing long-term.

EU Consumer Rights:

If you are a consumer in the European Union, you have the legal right to cancel your order within 14 days of purchase. Please note that this right does not apply once the service has been fully activated or used (for example, once a VPS or dedicated server has been provisioned and accessed). In such cases, the service is considered fully performed, and refunds cannot be issued.

Testing and Evaluation:

We encourage all users to review our test files and IPs prior to signing up to ensure the latency and speeds meet your expectations. Our European looking glass is available here.

Support:

Our team is available 24/7 to help resolve any issues you encounter. We will ensure that all your concerns are handled professionally and promptly.

For questions regarding cancellations or EU consumer rights, please contact us at billing@infinitypulse.dev